Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of AUD Gaming Casino. In these Terms, “AUD Gaming Casino”, “we”, “us” and “our” refer to the relevant operator of the website and its gambling services. “You” and “your” refer to the person accessing the website, opening an account or using any service.

These Terms apply to the website, mobile versions of the website, games, account services, promotions, payment functions and any other service made available through AUD Gaming Casino. Additional terms may apply to specific games, tournaments, promotions or payment methods. Where additional terms are provided, you must read and accept them before using the relevant service.

By visiting the website, registering an account, making a deposit, placing a wager or otherwise using the services, you agree to be bound by these Terms. If you do not agree with any part of them, you must not use AUD Gaming Casino. We recommend that you save or print a copy of these Terms for your records.

You are responsible for checking the current version of these Terms each time you use the website. We may update or amend the Terms when reasonably necessary, including to reflect changes to the services, technology, legal requirements, security procedures or business practices. Any updated version will take effect when published on the website unless a later date is stated.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce a provision on one occasion does not mean that we waive our right to enforce it later.

2. Eligibility and player accounts

You may use AUD Gaming Casino only if you are legally entitled to do so in the place where you are located. You must meet the minimum legal gambling age that applies to you and must not access the services from a location where online gambling is prohibited or restricted. Players in Australia should consider the laws that apply in their state or territory, as well as any applicable Commonwealth requirements.

You must provide accurate, current and complete information when registering and whenever we reasonably ask you to confirm or update your details. This may include your name, date of birth, residential information, payment information or identity documents. You must promptly tell us if any information connected with your account changes.

Each player may generally hold only one personal account unless we expressly allow otherwise. Your account must be used for your own benefit and must not be opened or operated on behalf of another person. You must not sell, transfer, lend or share your account, username, password, payment method or account balance.

• You must keep your login credentials confidential and take reasonable steps to prevent unauthorised access.
• You must not register an account using false, misleading or stolen information.
• You must not use the services for unlawful purposes, fraud, money laundering or any other prohibited activity.
• You must not allow a person who is under the legal gambling age to access or use your account.
• You must notify us through the available website channels as soon as you become aware of suspected unauthorised access or unusual account activity.

We may carry out age, identity, address, payment, fraud, responsible gambling and source-of-funds checks. You agree to provide information and documents that are reasonably required for these checks. Until verification is completed, we may restrict deposits, withdrawals, gameplay or other account functions. If information cannot be verified, we may refuse an account application, suspend an account or take other action permitted by applicable law.

You are responsible for all activity carried out through your account unless you have taken reasonable care to protect your credentials and have reported an issue promptly. We will not ask you to disclose your password through an unsolicited message. You should access your account only through the official website and should avoid using public or unsecured devices where possible.

3. Wagers, deposits, withdrawals and promotions

You may place wagers only after an account has been opened, where required, and after sufficient cleared funds are available. A wager is accepted only when it is recorded by our systems and confirmed through the website. A request, screen display or attempted transaction is not necessarily confirmation that a wager has been accepted.

You should check the details of each wager before confirming it. Subject to applicable law and any specific game rules, accepted wagers generally cannot be cancelled or changed by you. If there is a clear technical, pricing or display error, or if a wager is accepted in circumstances where it should not have been, we may void or correct the affected transaction in accordance with the relevant rules and legal requirements.

Game results and account records are determined using the systems and records maintained for the service, subject to correction of an obvious error or technical issue. If a game is interrupted, incorrectly settled or affected by a malfunction, we may investigate the event and take a fair and lawful approach to correcting the result or transaction.

Deposits must be made using a payment method that you are authorised to use. We may reject, delay or reverse a transaction where it appears to be unauthorised, fraudulent, unlawful, inconsistent with verification requirements or contrary to the rules of the payment provider. You remain responsible for checking that your bank or payment provider permits the transaction.

Withdrawal requests may be subject to account verification, payment checks, minimum requirements, transaction reviews and any applicable game or promotion conditions. We may return funds through an approved method and may require that funds be returned to the original payment source where appropriate. Processing times can vary according to the payment method, verification status and external financial institutions. We do not guarantee a particular processing time unless expressly stated on the website.

You must not use the account as a bank account or payment transfer service. We may review unusual deposit or withdrawal patterns and may request reasonable information about the source or purpose of funds. Where required, we may report or manage transactions in accordance with applicable anti-money laundering, counter-terrorism financing, financial crime and regulatory obligations.

Promotions and bonuses

Any promotion, bonus, reward or promotional campaign is subject to its own published terms. Those terms may include eligibility requirements, participation steps, qualifying transactions, wagering or playthrough conditions, expiry dates, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the complete promotional terms before opting in or using a promotional benefit.

Unless the applicable promotion terms say otherwise, we may limit, refuse, withdraw or cancel a promotion where a player is not eligible, uses multiple accounts, attempts to exploit a technical or promotional error, engages in abusive play or breaches these Terms. We may also correct a promotional balance or related transaction where an obvious error has occurred.

4. Responsible gambling, privacy and website use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should decide on a budget before playing, keep track of the time and money you spend, and never gamble with money needed for household expenses, debts or other essential commitments. Do not chase losses, borrow money to gamble or play when affected by alcohol, medication or other substances.

Tools and support options may be available through the website to help you manage your gambling. Depending on the service, these may include deposit limits, spending controls, session reminders, time-outs, account restrictions or self-exclusion. You may also seek independent support from a suitable gambling-help organisation or financial counsellor. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use AUD Gaming Casino. By using the website, you acknowledge that information may be handled for purposes including account administration, identity verification, payment processing, fraud prevention, security, customer support, responsible gambling and compliance with legal obligations.

You must use the website lawfully and responsibly. You must not interfere with the operation or security of the website, introduce malicious code, use automated tools without permission, scrape or copy content, attempt to bypass technical controls, manipulate games, or engage in conduct that could harm other users or the service.

• The website may not be available at all times and may be affected by maintenance, upgrades, communications failures or events outside our reasonable control.
• Information displayed on the website is provided for general information and may change without notice.
• You are responsible for having a suitable device, internet connection, software and security arrangements to access the services.
• You must not use the website from a location where doing so would breach an applicable law or restriction.

5. Suspension, liability and legal matters

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, failed a verification check, used the service unlawfully, created a security or financial risk, or engaged in behaviour that is harmful to the service or other players. We may also restrict access for responsible gambling, technical, operational or legal reasons.

If an account is closed or suspended, we may review outstanding wagers and balances and may withhold or reverse funds where permitted by law, including where funds are connected with fraud, unlawful conduct, a breach of these Terms or a payment dispute. Any legitimate balance will be handled in accordance with applicable law and the outcome of relevant checks. You must not attempt to create another account to avoid a restriction or self-exclusion.

To the maximum extent permitted by law, we are not responsible for losses caused by your failure to follow these Terms, inaccurate information supplied by you, misuse of your account, interruptions outside our reasonable control, failures of your device or network, or unauthorised access resulting from your failure to protect your credentials. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

The website and its content are provided subject to applicable law. We aim to keep information accurate and services reliable, but we do not promise that every feature will always be available, error-free, uninterrupted or suitable for every purpose. You should obtain independent advice about taxation, financial matters or legal issues relevant to your circumstances.

Complaints and disputes

If you have a question, transaction concern or complaint, please use the customer support or contact channel made available on the website. Provide enough information for the matter to be reviewed, such as the relevant account details, date, transaction reference and a clear description of the issue. Do not send your password or unnecessary sensitive information.

We may ask for further information while reviewing a complaint. We will consider the available account records, game information, payment records, communications and applicable rules. If a matter cannot be resolved through the initial review, any further escalation or external dispute process will be handled in accordance with the requirements that apply to the relevant service and your location.

Applicable law and changes

These Terms are intended to operate consistently with applicable Australian laws and any other mandatory legal requirements that apply to the services or to you. Where a particular law gives you rights that cannot be excluded, those rights continue to apply. Any dispute should first be raised through the available support process so that it can be considered fairly.

We may change, suspend or discontinue any part of the website or services where reasonably necessary. Changes to these Terms will be published on the website. If you continue to use AUD Gaming Casino after an updated version takes effect, you are taken to have accepted the revised Terms. If you do not agree to a change, you must stop using the services and may request account assistance through the available website channels.