Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or the relevant game rules, so previous results do not predict future results. A win is never certain, and a loss cannot be recovered by continuing to play. Treat any money spent as an entertainment cost, similar to the cost of another leisure activity.

Before you play, decide how much money and time you can comfortably afford to spend. Your gambling budget should only come from disposable funds after essential expenses, such as rent, mortgage payments, food, bills, education, healthcare and other financial commitments. Do not use borrowed money, credit intended for necessities or money set aside for someone else.

A practical plan can make it easier to maintain control. Consider setting a spending limit for each session, day, week or month, as well as a time limit. Stop when you reach either limit, whether the session has resulted in a win or a loss. Avoid increasing your budget because you are winning, and do not raise your spending to chase money that has already been lost.

• Gamble only with money you can afford to lose.
• Set a time limit before starting and take regular breaks.
• Keep gambling separate from essential household spending.
• Never chase losses or treat gambling as a source of income.
• Avoid gambling when you are angry, upset, tired or under the influence of alcohol or other substances.
• Do not gamble to escape personal, financial or emotional problems.
• Keep your account details secure and do not allow other people to use your account.
• Review your activity regularly so that your gambling remains within your planned limits.

Age and access

Only people who meet the applicable legal age and eligibility requirements may use gambling services. Do not allow children or other unauthorised people to access your account or device. Keep passwords private, use suitable device controls where appropriate and report suspected unauthorised access through the available website support channels.

Tools that can help you stay in control

Responsible gambling tools are designed to help you make deliberate decisions before gambling becomes difficult to manage. Depending on the service and your location, available tools may include deposit, spending, loss or wagering limits, session reminders, time-outs, account activity information and self-exclusion. Read the relevant instructions carefully, including when a change takes effect and whether an existing balance or pending transaction is affected.

Set limits before you play

Choose a limit that reflects your personal budget rather than your hopes of winning. A lower limit is not a failure; it is a useful way to maintain control. If the available settings allow different limits for different periods, choose limits that work together and do not exceed what you can afford. Check your settings after making a change and keep a personal record if that helps you follow your plan.

Take a break or close your account

If you feel that a break would help, use any available cooling-off, time-out or temporary account restriction option. If you want to stop gambling for longer, consider self-exclusion or account closure. A restriction is most effective when you do not try to bypass it by opening another account, using another person’s account or moving to another gambling service. You can also consider blocking software, banking controls and other independent tools that may reduce access.

If you have requested a restriction or believe you need immediate help to stop, do not continue gambling while waiting for a decision or response. Keep records of your request and read the applicable terms for details about the process. Responsible gambling tools cannot remove every risk, so combine them with a clear budget, regular breaks and support from someone you trust.

Protect your finances

Consider separating gambling funds from money used for everyday expenses. Do not increase limits after a stressful event, a large win or a series of losses. If gambling is affecting bill payments, savings, debt repayments or access to money for dependants, stop and seek independent financial guidance. A trusted person may also help you review spending and put practical safeguards in place.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. It is not defined only by how much money is spent; the impact on time, relationships, work, study, health and wellbeing also matters. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to change habits and reduce harm.

You may wish to pause and seek assistance if you notice that you are thinking about gambling frequently, hiding your activity, feeling restless when you try to stop, or returning to recover losses. Other warning signs include borrowing money, selling possessions, missing work or appointments, arguing with family, neglecting responsibilities, feeling anxious or low after gambling, or continuing even when it no longer feels enjoyable.

• You spend more time or money gambling than you intended.
• You increase your stakes to achieve the same excitement.
• You try to win back losses by gambling again.
• You feel unable to stop, even when you want to.
• You hide deposits, withdrawals, sessions or losses from others.
• You use money meant for bills, savings or family needs.
• Gambling affects your sleep, mood, work, study or relationships.
• You feel distressed, ashamed or out of control because of gambling.

If any of these signs feel familiar, stop gambling and talk to someone as soon as possible. Choose a person you trust, such as a partner, family member, friend, doctor, counsellor or financial counsellor. Speaking openly can reduce isolation and help you create a practical plan. You can also use recognised Australian gambling support services, including Gambling Help Online, or seek support from a service available in your state or territory.

Practical steps you can take today

1. Stop gambling and avoid making further deposits or wagers while you consider your next steps.
2. Tell a trusted person what is happening and ask them to help you stay accountable.
3. Review recent gambling activity and identify how it has affected your money, time and relationships.
4. Use available limits, time-outs, self-exclusion or account closure tools.
5. Contact a qualified counselling or financial support service for guidance suited to your circumstances.

Getting help and our approach

Support is available whether you want information, help setting limits or assistance to stop gambling. Look for reputable Australian health, counselling and financial support services, and select the type of support that suits your circumstances. Some services provide online information, counselling, financial guidance or support for family members affected by someone else’s gambling.

When contacting AUD Gaming Casino about responsible gaming, explain what you need as clearly as possible. You may ask about available limits, breaks, self-exclusion, account closure or activity information. Requests are handled in line with the applicable rules, privacy requirements and the relevant account process. Do not share your password or full payment details unless a secure process specifically requires information.

If someone else is affected

Gambling harm can affect partners, family members, friends and other people who share financial or household responsibilities. If someone close to you is gambling in a way that worries you, focus on the effects rather than blame. Choose a calm time to talk, describe what you have observed and encourage professional support. Protect essential household money and seek independent financial or legal guidance where necessary. You cannot control another adult’s decisions, but you can set boundaries and protect your own wellbeing.

Your safety comes first

Gambling should never put your personal safety or mental health at risk. If gambling has contributed to thoughts of self-harm, immediate danger or a crisis, stop gambling and seek urgent help from emergency services or a qualified crisis support service in your area. If you are concerned about another person’s immediate safety, contact emergency services and stay with them where it is safe to do so.

This page provides general responsible gaming information and does not replace professional medical, financial or legal advice. Gambling products and player protections may be subject to applicable Australian laws, jurisdictional requirements and the relevant website terms. Read those terms carefully, use the available controls and ask for help whenever gambling stops being enjoyable or manageable.