Privacy Policy

1. Information this website may handle

To provide online gambling services safely and responsibly, AUD Gaming Casino may handle information that identifies you, relates to your account, or describes how you use the website. The information collected depends on the services you use, the choices you make, and the checks that may be required before or during your use of the site.

The types of information may include the following:

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, including information from documents or other checks used to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details and records of relevant financial activity. Payment information may be processed through payment providers and may not always be stored directly by the casino website.
• Device and technical information, including your IP address, browser type, operating system, device identifiers, language, general location information and information about how your device connects to the website.
• Website usage information, such as pages viewed, links selected, session times, preferences, error reports and interactions with account or support features.
• Communications and support information, including messages, requests, feedback, correspondence and records needed to manage your enquiries.
• Marketing and consent information, including whether you have chosen to receive promotional communications and how you interact with those communications.

You should provide information that is accurate and keep your account details up to date. If you provide information about another person, you should have permission to do so and should make sure they understand how their information may be used.

2. How information is used

Information may be used to create and administer your account, provide casino services, process account activity and respond to your requests. It may also be used to make the website work properly, improve its features and help keep the service secure.

• Opening, maintaining and closing player accounts.
• Confirming identity, age, account ownership and eligibility to use the services.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Processing deposits, withdrawals, payments, transactions and account adjustments.
• Providing customer support, handling complaints and investigating service issues.
• Sending service messages about accounts, transactions, security, changes to the website or other necessary matters.
• Sending marketing communications where you have provided consent or where another permitted basis applies. You can withdraw consent to marketing at any time.
• Understanding website use, testing features, improving performance and creating a more consistent user experience.
• Detecting, preventing and investigating fraud, misuse, technical attacks, suspicious activity and breaches of terms.
• Meeting legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the service.

Information may be used where it is needed to provide a service you have requested, to comply with an applicable legal obligation, to protect the security and integrity of the website, or for another permitted purpose. Where consent is requested, you can decide whether to provide it. Refusing optional information may affect particular features, communications or services, but necessary information may still be required to operate an account.

The website may use information to identify unusual activity and protect players, payment systems and the wider service. Automated tools or rules may assist with these checks. Where appropriate, additional review or information may be requested before an account action can be completed.

3. Sharing and protecting information

AUD Gaming Casino may share relevant information with service providers and professional partners that help operate the website. These parties may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, analytics, customer support and security. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with a legal or official request, respond to a court or government process, investigate suspected fraud or unlawful activity, protect the rights and safety of players or others, or enforce applicable terms and policies. Information may be transferred or accessed in another country when needed for these purposes or for the operation of supporting services. Appropriate measures may be used to protect information during such handling.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you believe your account has been compromised.

You are responsible for checking that the device and internet connection used to access your account are reasonably secure. Do not share passwords, verification codes or other account security information with another person. Support will not normally need your complete password.

4. Cookies, storage and retention

The website may use cookies and similar technologies. A cookie is a small text file stored on your device that can help the website recognise a browser, remember preferences, maintain a session, support security and understand how website features are used. Some cookies may be necessary for account functions, while others may support analytics, performance or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete stored cookies or receive a notification before a cookie is placed. If you block or delete necessary cookies, some account or website functions may not work as intended. Cookie settings may need to be updated separately on different browsers or devices.

Information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. Records may also be retained to resolve disputes, investigate incidents, prevent fraud, establish or defend legal claims, and meet audit or reporting requirements.

When information is no longer needed, it may be deleted, anonymised or securely disposed of in accordance with applicable processes. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

5. Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have the right to ask what personal information is held about you, request a copy of that information, ask for inaccurate or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing communications. You may also be able to object to or request limits on particular uses of your information.

To exercise your data rights, contact support@audgamingcasino.click. Your request should explain what you are asking for and include enough information to help locate the relevant account or records. For security, identity checks may be required before information is released or an account change is made. This helps prevent another person from accessing or changing your information.

• Access: ask for confirmation of whether information about you is held and request a copy where available.
• Correction: tell us which information is wrong, incomplete or out of date and provide the correct details.
• Deletion: ask for information to be removed where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional messages by contacting support@audgamingcasino.click or using an unsubscribe option in a marketing message, where available.

A request may be refused, limited or delayed where this is permitted or required by law, including where information must be retained for legal, security, fraud prevention, transaction or dispute-related reasons. If information cannot be deleted, its use may be limited where appropriate. Withdrawing marketing consent will not normally affect necessary service messages, account notices, transaction communications or security alerts.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply when it is made available on the website. You should review this page periodically, particularly before using the services. If you continue to use AUD Gaming Casino after an update, this may indicate that you have read the revised Policy, subject to any rights that apply to you.